ZS
Zainab S
1 reviews | Active since Sept 2015
11 Sept 2015, 11:58
Accounts Department Cannot Rectify My Account
I had a contract which I cancelled in May 2015.<br> <br> The accounts department doesn't know about it and they want to charge me until October.<br> <br> Then they've got another dummy number on my account which I never asked for and they want to bill me for that as well.<br> <br> I've reported the matter many times and my account is still not sorted out. They tell me that the query has been sorted on their side and I must just pay, whereas it is not sorted.<br> <br> The tell me always \Log another complaint"I am sick and tired of logging complaints"
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Vodacom's replyOfficial
11 Sept 2015, 14:26Hello zainabseedat,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Vodacom's reply11 Sept 2015, 14:26
Official
Hello zainabseedat,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM