Accounts department can't do their job

<p>I paid my Vodacom contract in full with the last debit order going off on the 31st of January 2016. I also received a letter from Vodacom stating that my contract has been paid in full and that I have no outstanding monies. </p> <p> </p> <p>Last week I app**** for a study loan and as a part of this process I received my credit bureau, it states that I still have a monthly Vodacom bill of R1 296?? I phoned their accounts department and the consultant confirmed that he has no idea where this comes from, according to his records my account has been paid in full. He was going to follow up with his manager and get back to me, I am still waiting on a reply.</p> <p> </p> <p>Do you ever update your credit records?? My account has been paid in full and closed 9 months ago...</p>