accounts department

<p>i paid my account on the 15th of november which brought my account up to date i wanted to do my upgrade and i was told that i dont have finace beacuse my account in arreares wth the amount that i paid still to this date my account is showing that i owe them money i have sent numerous emails to them regarding the account but i get no answer from them i was then told that it can take up to 30 days for them to allocate payment to my account before i can do my upgrade my phone was even blocked from their side after i have phoned them and told them i made payment send proof of payment and emails and faxing i even sent it to the supervisor i have all 3 people that i have spoken to regarding this with their emails i am getting no where with my vodacom account for them to update my account this is to show you the poor service some vodacom customers recieve from the accounts department.</p>