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Ivan J

1 reviews | Active since Jul 2017

10 Sept 2018, 10:00

Accounts Department

i have had the same problem now, not only did they double debit my account, they debited my othe bank account of which they dont have permission to debit at all. i call their support desk and get a very weak resonce and zero answers to my questions. i want sombody to contact me and give me answers!!!! im also going to be canceling my 3 contracts and my entire family and some friends are prepared to leave with me to another provider. i also resell Vodacom business products that will be stopping as of today already and i will be moving my clients ASAP!.

iv been a customer of Vodacom since they opened and this is the lasts traw for me!!! service stinks!

0
Replies (3)
Vodacom
Vodacom's reply10 Sept 2018, 10:35
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Sept 2018, 14:59
Official

Dear Customer,

Please note that we have tried making contact with you but our attempts seemed to have failed.

If however, you do still require assistance and intervention, please contact us.

Regards
Vodacom Consumer Website Team

IJ
Ivan J's update08 Oct 2018, 13:34
Reviewer Update
the accounts department got hold of me eventually, they needed blood sample and all sorts of other info thats is just inconvenient to get hold of to say the least!. i eventually decide that i can no longer be a client of Vodacom and called them to cancel my contracts, after being told that i can cancel my second contract at any time because its not attached to any device, im currently on the cancellations department that is trying to keep me in a contract that i didn't sign and that i have many a time in my phone call asked is it month to month? i am so tired of fighting with Vodacom now!! i have the recordings of the conversation with the sales guy. please with tears in my eyes get somebody that has some sort of authority to call me im on hold for 25 min already!!!!!!!!