ACCOUNTS DEPARTMENT

Vodacom was not debiting my account, when I phoned them to find out why they told me my account was in a credit.. now this month they debit my account with a double payment.<br> This is unacceptable.....1 call I am in a credit and the next thing they take double payment.<br> I want this sorted out or I will be cancelling my contract and go elsewhere<br> <br> i phoned the call centre to sort it out, but she cant assist me because she needs more info... what more than my cell number id number and address do you guys need?