Accounts are shocking

I have requested a statement from Vodacom on several occasions, but to this day I have never received a statement. I have confirmed my details over and over again.<br> <br> Vodacom recently suspended my line due to my account apparently being in arrears. I have to phone EVERY month for a bill and then pay it via eft. I refuse to set-up a debit order, because of these sort of mishaps, which I have dealt with in the past.<br> <br> This month they informed me that my account was R1900, but that there was an amount outstanding that was in Arrears. They could not quite tell me when this was for, because I pay my account every month. I have never been informed of an amount being outstanding. I had to call 4 times To try and sort this out. The lady then told me that once my monthly amount was paid, that my phone won't be suspended. I rushed to get this paid in full and lo and behold....when I arrived home 2 hours later, my phone line was suspended. I use this line for business purposes and I can not even begin to explain what an effect this had!! It is now 5 days later and after leaving several messages I am still awaiting a call back Vodacom !!!