1 reviews | Active since Jan 2017

13 Feb 2017, 12:55

Accounts are a mess

<p>Vodacom doesn't have an idea what is going on with there accounts!</p> <p> </p> <p>If I owe money then tell me I owe money then I will sort out my account!!</p> <p>Collections keep on sending me messages that my account is in arrears, when I phone and try to make arrangements they tell me I need to speak to the accounts department.</p> <p>When I speak to accounts they tell me that my account is paid up to date (last reference number for call to confirm this 1/4BJT/271). I asked the lady Zukiswa she told me that my account is paid up to date and Vodacom will not suspend/cut my lines again!!</p> <p> </p> <p>Once again today my lines are blocked.</p> <p> </p> <p>I try to phone accounts department and every time I go through they put the phones down!!!</p> <p>It seems like the different departments doesn't have the same information on there systems!!</p> <p> </p> <p>How can my account be up to date by one ACCOUNTS and collections keep on sending me messages that my account is in arrears! What account do I use then???</p> <p> </p> <p>I am sick of the bad service I receive from VODACOM!!!!</p>

0
Replies (2)
Vodacom
Vodacom's reply13 Feb 2017, 14:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 Feb 2017, 08:32
Official

Dear Jolene,

We have attempted to contact you on numerous occasions to assist with your query.

Regards,

Cassandra