Accounts are a mess
<p>Vodacom doesn't have an idea what is going on with there accounts!</p> <p> </p> <p>If I owe money then tell me I owe money then I will sort out my account!!</p> <p>Collections keep on sending me messages that my account is in arrears, when I phone and try to make arrangements they tell me I need to speak to the accounts department.</p> <p>When I speak to accounts they tell me that my account is paid up to date (last reference number for call to confirm this 1/4BJT/271). I asked the lady Zukiswa she told me that my account is paid up to date and Vodacom will not suspend/cut my lines again!!</p> <p> </p> <p>Once again today my lines are blocked.</p> <p> </p> <p>I try to phone accounts department and every time I go through they put the phones down!!!</p> <p>It seems like the different departments doesn't have the same information on there systems!!</p> <p> </p> <p>How can my account be up to date by one ACCOUNTS and collections keep on sending me messages that my account is in arrears! What account do I use then???</p> <p> </p> <p>I am sick of the bad service I receive from VODACOM!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Jolene,
We have attempted to contact you on numerous occasions to assist with your query.
Regards,
Cassandra
Dear Jolene,
We have attempted to contact you on numerous occasions to assist with your query.
Regards,
Cassandra
