accounts and *****

<p>i cant not belive how Vodacom operates.</p> <p> </p> <p>14June i wished to do a sim swop, but the store cant help me as the status shows "*****" we call customer care, ***** division, accounts divsion. no one knows the reason. amazingly all my lines still work.</p> <p>now on the 15th JUne i get and sms from my bank saying R658 dr from my account ,WHY!!!!!!!!!!!!!!!!!!!!!! as my debits order are set for the 1st of each months and yes, on 1 JUne i paid vodacom R1200.</p> <p>i call the customer care as to why the Dediting me?? "sorry sir we dont no and cant help you"</p> <p>i pay on time every time each month and i aim to keep a clean ITC record.</p> <p>not to mention i aim to bye a car, but will bank accept a bank stamenet for reversed DR order??</p> <p> </p> <p>what on earth is vodacom doing to us???????????????????????</p> <p> </p> <p>i cant do a sim swop, i get Dedited 15 days befor my debit order date is set?</p> <p>the " CUSTOMER CARE' cant help.</p> <p> </p> <p>this is extremely fustrating.</p> <p> </p> <p>and on top of this i must wait till monday for help as its long weekend.</p> <p> </p> <p>+-6 years i pay on time and gave no issues.</p> <p> </p> <p>and this is not the 1st vodacom has messed me around.</p> <p>its been like 4 times in 6 months.</p> <p> </p> <p>the level of client care and lack of providing information to us when we call is of the lowes quality!!!!!!!!!!</p> <p> </p> <p>i wish i never upgraded my lines so i could cancel alll!!!!!</p>