JA
Jordyn A

1 reviews | Active since May 2013

09 Jun 2017, 12:29

Accounts

<p>It has come to my attetion that in the past 5 months that I am now being debited R200 more. I have called your customer support where I feel like I am being argued with and treated like I am an idiot when I have bank statements in front of me. Then I am told there was a discount on that particular offer and now it has gone up? If i signed a contract for a certain amount monthly how does it suddenly just increase without me knowing. I owuld like someone to phone me and explain this and come to an agreement as this is not what I had agreed on. I am fed up with being treated like a dumb person and taken for a ride!</p>

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Replies (1)
Vodacom
Vodacom's reply09 Jun 2017, 13:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

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