Accounts

have been abroad for 3 years now and have not had access to my Vodacom Account. No one responds to emails, but your company is very quick to deduct money from my account without any notification as to what that money is for. I am highly frustrated and have had enough with the lack of communication from this company! My debit orders had stopped going off my account and had then been turned into a cash account. I did not sign up for this as I am sure I signed a contract that said it would be DEBITED from my account. No one responds to emails regarding the payment of my account.

But then, Vodacom sends my account to legal. This I accepted with grace and made an arrangement with them to pay my account and have it debited through them. This was the agreement and had been ongoing for a couple of months now. Till last month, Vodacom, can now miraculously debit my account and took R5000 for legal fees which I was not informed of. This is absolutely unacceptable. I am to be informed of what is debited off my account, not the company who is absolutely pathetic does what they want!