1 reviews | Active since Mar 2017

09 May 2017, 10:32

Accounts

<p>signed a new contract that activated 1st May 2017. </p> <p>i had to settle a balance of R129 which i did. </p> <p> </p> <p>total contract amount is R1179. </p> <p>i paid my previous bill up to date and now i got a bill with outstanding amounts of R440. with no explanation </p> <p>when i called since yesterday the line drops and the consulatnt cant call me back to resolve. </p> <p>nor can i contact anyone to resolve this because i must leave a number for someone to call me - My line will be disconnected but do you think they give a ****. </p> <p> </p> <p>i should have just went with MTN. </p>

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Replies (3)
Vodacom
Vodacom's reply09 May 2017, 11:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply11 May 2017, 09:53
Official

Good Day

As discussed, please do not forget to email the request documentation.

Regards

Dominic

Best regards,

Vodacom
Vodacom's reply11 May 2017, 09:53
Official

Good Day

As discussed, please do not forget to email the request documentation.

Regards

Dominic

Best regards,