Accounts

after struggling to cancel my account for one year (when they upgraded my account without my permission), it was cancelled now I receive SMS that I am handed over for debt collection after I already went over to pre-paid, from one person to another and no one have a clue how to do there work. how messed up is Vodacom if they cant even do a simple cancelation. don't even mention that they trying to debit someone else account on my bank account.