Accounts
<p>I am battle ling with useless people at Vodacom, no one seems to know what is going on. Getting transferred from one department to another.</p> <p>I am being double billed for my Smart S contract for the month of November, and according to them I am not. When I log in to the online portal (witch I am not able to do all of a sudden), it shows Smart S twice on the Bill for November.</p> <p>Bill amount for November of R1100, which is only supposed to be R880.</p> <p>I only switched to the Smart S contract on the 1st of November 2016.<br /> The accounts department is completely useless no one can help me I am litterly gatvol of fighting with Vodacom.</p> <p> </p>
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Vodacom's replyOfficial
01 Dec 2016, 10:40Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Dec 2016, 10:40
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
04 Dec 2016, 18:43Good day, I have not been contacted by a consultant, and also I am unable to log in tog my online profile, when click the log in button the circle spins and then nothing happens.....
Would someone please ne so kind to sort this **** out, like I said I am getting gatvol, and this huge company called Vodacom does not give a **** about there customers, because so far no one at Vodacom can help me, cause being transferred from department to department, just proofes that no one knows what is going on...
's update04 Dec 2016, 18:43
Reviewer Update
Good day, I have not been contacted by a consultant, and also I am unable to log in tog my online profile, when click the log in button the circle spins and then nothing happens.....
Would someone please ne so kind to sort this **** out, like I said I am getting gatvol, and this huge company called Vodacom does not give a **** about there customers, because so far no one at Vodacom can help me, cause being transferred from department to department, just proofes that no one knows what is going on...