Accounts

<p>Combined accounts</p> <p> </p> <p>I have been struggling for the last 2 months to get a separate invoice for a specific cellphone number from Vodacom.</p> <p>I've phoned the accounts department and customer service department numerous times and the query is still NOT SOLVED.</p> <p> </p> <p>I've phoned and visited the store, numerous times, where I opened the line on my profile and they can't help either.</p> <p> </p> <p>The shop assistants and manager are not eager to assist and never phone with updates. When I phone they first need to check before they can give me an update, even though they know who is calling. This shows me that they have not followed up the matter and also have not interest in assisting.</p> <p> </p> <p>I phoned yesterday again and still no success. I was advised that my query CANNOT BE ATTENDED to, and that the “new” system won’t allow for my invoice to be generated.</p> <p> </p> <p>Before opening the contract/line, I asked whether I will be able to receive separate invoices and they advised that it would not be a problem.</p> <p> </p> <p>Now, 2months later… I am advised that this cannot be done.</p> <p> </p> <p>The frustration is beyond explanation and the lack of assistance enraging.</p> <p> </p> <p>I’ve always been a loyal Vodacom client but of late, this is not my stance anymore.</p> <p> </p> <p>I will definitely not be advocating for Vodacom in the Future.</p> <p> </p>