Accounts

I have received a message that my account is in arrears with the amount of R130.06.

This amount will be for the content services charged on invoice number H5-F010M, dated 01/07/2019. I have cancelled the content services (which I have never signed up for in the first place!!), in March already but Vodacom keeps on charging me for it. Every time I must phone the call centre and the duration of this call is not less than 30 minutes. I tried again to get hold of the call centre but keep on getting the message that I must call back later or I just bluntly get cut off. I have sent 2 emails to the call centre earlier this week, but still no reply. Please cancel this content services and credit my account accordingly, because I am not going to pay for something I haven’t signed up for! I would like this matter to be resolved for once and for all! My contract with Vodacom will expire on 15 October 2019, and I will not upgrade with you unless you can get this sorted. I am a Vodacom client for almost 20 years and the service I have received lately is unacceptable. I am really considering terminating my contract with you permanently. It is now 6 months I am trying to get this resolved and a total waste of my time.