sS
seipelo S

1 reviews | Active since Aug 2018

01 Apr 2025, 13:37

***** accounts

Good day

Am hoping this complain lands on the right hands because my brother is not getting any assistance.

Last year November my brother Eric opened a case with you guys that someone opened an account *****ulently and till today his case is not solved. He is trying to buy a property and this *****ulent account is standing on his way.

Case or Ref no:EC-1U54-1ILS08 is still open and it’s starting to frustrate him. He needs this account closed as in yesterday so that he can move on from this.

You can call on *** so we can remove this matter asap.

0
Replies (2)
Vodacom
Vodacom's reply01 Apr 2025, 14:16
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 
sS
seipelo S's update01 Apr 2025, 15:35
Reviewer Update
Thank you much appreciated