Accounts

My mother was due for an upgrade and instead of them upgrading the current data they called her and told her they will bring her a new Simcard as it is time for an upgrade. Now it said that that Simcard they send her, is a new contract all together, meaning they have open a new data contract for her while she still have the one that is due for upgrade. She hasn't activated/ used the new simcard that they have send send and now Vodacom says she must pay for it. We went to Mabopane station Vodacom branch on the 27th August 2022 and the service we received was extremely poor and they just told us "they can't help us, we have to call the cancelation call center". We called the call center and my mother gave Andrew (Vodacom Consultant) permission to discuss her account with me. On my conversation with Andrew on the 27th of August 2022, I requested a reference for the call and he refused to give it to me and said he will email the conversation by end of business on that Saturday, which we still haven't received. Andrew stated that they will cancel the "New account of number: ***" and the number that is due for an upgrade: ***. Andrew stated that his line manager will contact me as my mother requested that they contact me as she doesn't appreciate the ************* of Vodacom. To this day no one has called us, instead, they send her a message stating that they deleted her alternate number, which is mine that we provided to Andrew on Saturday.