NM
Nadia M

1 reviews | Active since Oct 2011

02 Aug 2020, 22:30

Accounts

You guys seriously need to send out your statements and invoices earlier. Due date on invoice 30th / 31st of every month, Your payment date no later than the 7th of every month and you only send your invoices out between the 7th and the 14th of every month. Your app isn't always showing the true reflection of one's account, if the app is working by the way. For the month of July your app showed my payment due was 1/2 of what it should've been and your invoice received on the 12th of July showed double the amount???????

You, undercharge, over charge, charge incorrectly. Make a plan and get your accounts sorted out. And NO I will not change over to debit order payments as you deducted the incorrect amount, and by that I mean 2-3 times more than what my debit order should've been from my account on numerous occasions.

0
Replies (2)
Vodacom
Vodacom's reply03 Aug 2020, 08:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
NM
Nadia M's update10 Aug 2020, 07:14
Reviewer Update
Look at that! Midnight 9 Augustus I received my invoices and statements. If my account hasn't been paid by now you would've block my phone.

Please make a plan and send your invoices and statements out on the 1st