Accounting *****

On 10Sep 2019 I walked into Somerset Mall Vodacom shop, to place order for Fibre to be installed at my home. That is were the nightmare started. The shop sales man Khanya, told me Frogfoot is our service provider and we will be up and running within 4 weeks. I used Fibre Broadband Interim access for the interim. After many calls and going back to shop, I was told to wait. On 25Oct'19 I received a call to advice that Frogfoot is not our service provider, but Openserve. They will have to cancel my Frogfoot order and the process will start again, but now with Openserve... Without checking with me on dates for installation, I will just receive an sms to inform me they will install my fiber at fixed date. When I try to call and change date, well no luck with that. Taking leave and wait for them on said date, again no surprise no one shows. ...Fibre was only installed middel Nov'19. After the fibre were installed, my accounting nightmare started. As from Dec'19 to date 02Apr'20, Vodacom bill me for two (2) Interim Fibre broadbands. I have not signed for these services, only for Fibre. I've been phoning 1904, but everytime I just get another ref nr. When I phone back to follow up, I just get put on hold for 30min and then the line go dead or you have to rate their service. I rate zero, in hope that someone will phone back to ask why I score to low, but no calls. I've tried emails, but all emails just bounce back. End Mar'20 my account was yet again debited with incorrect amount, double what I have signed for. This is *****. If I don't pay my account, you hand me over to Debt collectors. But Vodacom can charge my account with any amount, without my authority and that is OK?? And why do I still receive calls on a weekly basis asking when can they install my fibre???