Accounting Fiasco

<p>Towards the end of April 2017, I pre-ordered the Samsung S8.</p> <p> </p> <p>So far so good.</p> <p> </p> <p>On 03 May 2017, I received my statement. Charges included data charges for; a line (which I orginally wanted to upgrade to the S8) which I was informed was cancelled, my S6 and my WiFi. On the statement, I was charged for the connection fee of my pre-paid to contract (which I agree with) and airtime. My S6 line showed as "Combined" on my statement. This "Combined" was for airtime and handset charges for my S6 as well as airtime and handset charges for my new S8.</p> <p> </p> <p>This doesn't look right to me, but I'm extremely busy with work and exams, so I figure I'll pay and ask questions after my exams.</p> <p> </p> <p>On 26 May 2017, I made payment as per the statement received on 03 May 2017. The very next day I receive a courtesy sms from Vodacom thanking me for my payment.</p> <p> </p> <p>Still not happy, but I'm still writing exams, so I'll resolve my concerns later.</p> <p> </p> <p>Later that SAME DAY I receive an sms urging me to make payment on an outstanding balance of R446. ***?!?!?! REALLY?!</p> <p> </p> <p>So I phone Vodacom last night. The lady says, unfortunately, she's not able to assist me. I must wait until tomorrow morning (today, 27 May 2017), to phone " ********** ". I ask if I can go to Vodaworld to resolve the issue. Apparently not, I need to call the call centre. So I call and this guy, innocent and nice enough tries to explain it to me and confirms that my account is paid in arrears (not advance)...not buying his explanation. So he transfers me to accounts department who puts the phone down on me and I go through to the rate the call thing and scored you guys a big fat zero.</p> <p> </p> <p>Because I received the S8 with a full airtime package in April 2017, my 03 May 2017 statement should have read as follows:</p> <p> </p> <p>S8 = Connection fee + handset charge (pro-rata) + airtime</p> <p>S6 = Handset charge + airtime</p> <p>WiFi = Device charge + airtime</p> <p> </p> <p>I would then pay this total after payday (25 May 2017) and await a new statement in the beginning of June.</p> <p> </p> <p>Instead I charged as follows:</p> <p> </p> <p>S8 = Connection charge + airtime charge</p> <p>"Combined" (S6+S8) = S6 handset charge + S6 airtime charge + S8 handset charge + S8 airtime charge</p> <p>WiFi = device charge + data charge</p> <p>iPad = data charge (yet I was informed this line had been cancelled when I ORIGINALLY requested to upgrade THIS line to the S8)</p> <p> </p> <p>I pay this odd statement (IN FULL) on 26 May 2017 and on the very same day get told to pay R446.00 airtime charges for my S8.</p> <p> </p> <p>What the hell Vodacom?!?!?</p> <p> </p> <p>This is the THIRD time I'm being *****ed around by Vodacom. THIRD!! I don't have time to keep running around wasting my time, my petrol and my money to keep helping you fix your mistakes and with no compensation whatsoever. When are you going to get it right?!?!</p> <p> </p> <p>Fix it or lose me as a client. I'm done being a nice little client, you guys are wasting my money and my time. I'm a single parent, full-time employee and part-time student. I do not have time for this nonsense nor do I have money to waste. Just fix it and FAST!</p>