Account wrongfully in arrears and suspended !!

I have a 3 year contract with Vodacom and for the first year and a half everything was great and I was satisfied with the company as my cellular provider. It was only last year were my issues started.

Vodacom accidentally mixed up my personal information with another person with the same name and surname as me. Our ID numbers and addresses was incorrect and we received each others invoices/statements. Vodacom deducted my phone contract from his bank and also from my bank as well. I tried to assist the guy were I could. Few weeks later they deducted his wife’s laptop and all of her minutes and data from my account. This became a big issue which no one could resolve for us. After several months ( 7 or 8 ) they decided to terminate his account and reopen it as a new customer and I had to sign document which transferred the ownership of the laptop to him. This resolved the incorrect information we had on our accounts.

Vodacom promised me credit for all the payments I did for his laptop and airtime. I received on month credit and then never again. The amount my handheld and cellular package was at had increased over the course of January 2019 up until now and no one can explain why. Each month a 20 rand extra is on my bill and at the moment it is 78 rand more than it was in December. Another thing is I never receive an detailed statement anymore only a invoice indicating payment and the amount.

I contacted the other guy and asked him if everything is sorted on his behalf and he told me he canceled his debit order and once vodacom sends him an invoice he will make payment monthly and they haven’t send him anything. Then I started receiving phone calls and messages from Vodacom saying my account is in arrears . 5 to 6 times a day for 2 months I explained to the employee that my debit order is going off every month and that the payment in arrears is not mine, but the other persons amount. No one sorted this out for me. I have been in contacted with an employee at Vodacom’s head office for the last 4 months and every time he says it is sorted out I don’t have to worry . At the end of the month Vodacom deducts a large sum of money from my account only to pay it back the next morning. My cellular network has been suspended and there is a large amount due for payment which isn’t even mine to pay for . My name is being blacklisted because of Vodacom’s Error!! The best advice Vodacom employees is giving me is to get a lawyer. This is pathetic and I am most unsatisfied with Vodacom.

I can give you the employees name who handled this dispute from the start up until now on your request.