K
Khethiwe
1 reviews | Active since Jan 2026
11 Jan 2026, 10:11
Account was closed h...
Account was closed however I was sent statement to pay
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Khethiwe's updateReviewer Update
11 Jan 2026, 10:22Good day
I paid off my Vodacom home fiber account in full in November 2025 then I had to follow up if funds were received. I was informed that account has been fully paid then I asked Vodacom to reactive my account and then I was told that account is cancelled so it means I need to open a new account, which I was transfered to the sales team. Application was done for new account, 1 week passed with no communication and I had to call in. When I followed up, they cannot find my order and I was told that I need to pay the old account which I was told that it's paid off and cancelled. Vodacom sent a statement and I did not use their service since December 2025 until now. I work from home so I have to keep buying data. Email was sent to Vodacom for a solution but still haven't received any communication with them.
I paid off my Vodacom home fiber account in full in November 2025 then I had to follow up if funds were received. I was informed that account has been fully paid then I asked Vodacom to reactive my account and then I was told that account is cancelled so it means I need to open a new account, which I was transfered to the sales team. Application was done for new account, 1 week passed with no communication and I had to call in. When I followed up, they cannot find my order and I was told that I need to pay the old account which I was told that it's paid off and cancelled. Vodacom sent a statement and I did not use their service since December 2025 until now. I work from home so I have to keep buying data. Email was sent to Vodacom for a solution but still haven't received any communication with them.
K
Khethiwe's update11 Jan 2026, 10:22
Reviewer Update
Good day
I paid off my Vodacom home fiber account in full in November 2025 then I had to follow up if funds were received. I was informed that account has been fully paid then I asked Vodacom to reactive my account and then I was told that account is cancelled so it means I need to open a new account, which I was transfered to the sales team. Application was done for new account, 1 week passed with no communication and I had to call in. When I followed up, they cannot find my order and I was told that I need to pay the old account which I was told that it's paid off and cancelled. Vodacom sent a statement and I did not use their service since December 2025 until now. I work from home so I have to keep buying data. Email was sent to Vodacom for a solution but still haven't received any communication with them.
I paid off my Vodacom home fiber account in full in November 2025 then I had to follow up if funds were received. I was informed that account has been fully paid then I asked Vodacom to reactive my account and then I was told that account is cancelled so it means I need to open a new account, which I was transfered to the sales team. Application was done for new account, 1 week passed with no communication and I had to call in. When I followed up, they cannot find my order and I was told that I need to pay the old account which I was told that it's paid off and cancelled. Vodacom sent a statement and I did not use their service since December 2025 until now. I work from home so I have to keep buying data. Email was sent to Vodacom for a solution but still haven't received any communication with them.
Vodacom's replyOfficial
11 Jan 2026, 11:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jan 2026, 11:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team