1 reviews | Active since Jun 2017
Account / upgrade ***** Charges
<p>i upgraded my contract online on feb 2017, the deal i took gave me 10 gigs free data fro one month. and also as per vodacom website, if you upgrade online the upgrade fee of R150 are free.</p> <p> </p> <p>so now i went through my statement and found that i was charged for the 10 gigs of data to the amount of R599 and also the R150 admin upgrade fee. after numerous phone calls and being trasfered from the one to the other department and calls droped twise i am a littel fed up with our service, not to mention the money paid for stuff that was suposed to be free</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
