Account up to date but shows that it is not.

Falsely accused of account being in arrears- I own a business in Mosselbay and need to have wifi installed no later than today, but Vodacom won't supply me with the WiFi modem because my account is in arrears, and it is not!!! I am leaving on holiday on Thursday morning this week and need my security cameras to go on WiFi before then. In other words, I need it today, so that the cameras can be connected tomorrow so that I can leave on Thursday. Well who will refund me my holiday money that I now need to cancel because of Vodacom not wanting to supply me a WiFi modem?