Account up to date but cellphone soft locked

I am so disgusted by my service that I am receiving from Vodacom.<br> This is the second month in a row where my cellphone has been soft locked but my account is not in arrears.<br> I would like some answers and my cellphone re-activated as I've lost confidence in Vodacom. I do not feel like I'm a valued customer and if this is how I'm treated I will have to consider other providers.