Account up to date but cant renew/upgrade??

Good day.During December 2015 I closed my FNB bank acc due to ***** from a 3rd party associated with Vodacom.On the 28th December 2015 I called Vodacom and inform them that they should change the banking details as the d/o will no longer be valid at the end of December 2015.Call centre confirmed that banking details was updated.On the 8th of jan 2016 I noted that no D/O went off on the new bank acc for Vodacom and contacted them again.<br> <br> I was then told debit order was returned unpaid from OLD BANK ACC.I had to pay the account AND a fine of R100 because the D/o bounced(****** cheek).NOW I want to take out a new/upgrade contract but was told at greenacres(cellucity)Port Elizabeth that I can not because account is on hold even though account is up to date......<br> <br> 1)I want the R100 \fine"credited to my account as Vodacom failed to changed the banking details after I was told it was done.<br> <br> 2)I want the \""hold\""on my account lifted as there is no reason for it.<br> <br> MY cell no is ***(the account in question)Please contact me."""