Account transfer to Pre- Legal

I am a very angry and dissatisfied customer. So I had a cellphone contract with Vodacom which was settled in February 2022 as it had expired, so instead was not interested in upgrading the contract I decided to cancel it, however a few months later I decided to open a new contract and during confirmation of the device and delivery, I decided to change the phone colour from black to silver and the new contract was cancelled, apparently their process and waited for calls & up and downs as i tried to call and get the contract. Long story short to today, Today, Vodacom online called as I made an enquiry, only to find out that they sent my account to Pre-legal and I need to talk to accounts. I have through 1 department to the other with Vodacom and not ready for hours of been transfered from A to Z.