1 reviews | Active since Jun 2012
Account transfer
<p>Want to transfer my one account from my name to my sons name more than a week ago. The service at Vodacom Centurion was excellent, but..........</p> <p>This used to be done in store in approx 15 minutes</p> <p>They cannot do the transfer in store, has to go to a central point. The person at Vodacom Centurion spent approx 40 minutes on the phone to supply the information needed by the "central point" Once done the person on the other side informed us that the system indicated an error and will come back to Vodacom Centurion</p> <p> </p> <p>This has not happened yet and the account is still in my name</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Just an update
Received an e-mail from Vodacom requesting detail on the 14th, and I rep**** with the detail
Received an e-mail fom Vodacom on the 18th to inform me that the matter has been refered to the regional manager
requested feedback on the 20th - no reply
requested feedback this morning 22nd at 6 am - no reply
I assume there might be a a few customers with the same problem?
Just an update
Received an e-mail from Vodacom requesting detail on the 14th, and I rep**** with the detail
Received an e-mail fom Vodacom on the 18th to inform me that the matter has been refered to the regional manager
requested feedback on the 20th - no reply
requested feedback this morning 22nd at 6 am - no reply
I assume there might be a a few customers with the same problem?
Just an update
Received an e-mail from Vodacom requesting detail on the 14th, and I rep**** with the detail
Received an e-mail fom Vodacom on the 18th to inform me that the matter has been refered to the regional manager
requested feedback on the 20th - no reply
requested feedback on the 22nd - no reply
I assume there might be a a few customers with the same problem?
Just an update
Received an e-mail from Vodacom requesting detail on the 14th, and I rep**** with the detail
Received an e-mail fom Vodacom on the 18th to inform me that the matter has been refered to the regional manager
requested feedback on the 20th - no reply
requested feedback on the 22nd - no reply
I assume there might be a a few customers with the same problem?
:-( very sad, no reply or progress
:-( very sad, no reply or progress