Account termination mix-up

In March this year, my domestic worker Lydia Fakude was **********ly sold a Vodacom contract line *** by Afrihost. I took the matter up with Afrihost and Vodacom. I was advised that the new line would be cancelled and all costs nullified. <br> The matter was not resolved so I posted about the matter on HelloPeter and received the ref A1-X1X4-TVP10E from Vodacom.<br> Vodacom then erroneoulsy converted Lydia's existing line and contract *** to prepaid, and froze the account of the line she didnt want ie ***.<br> I spoke to Vodacom Customer Care on 14 May and was advised the issue would be sorted ref <br> S3-85T22-2I0LA.<br> On Friday Lydia receieved a call from a Vodacom consultant saying that her both her existing contract AND the ********** contract had been cancelled. She was told she had to enter into a brand new contract with Vodacom. <br> I have spoken to Vodacom's Customer Care and Legal Dept this morning and am getting nowhere. <br> Simply, this is what I expect Vodacom to do:<br> 1: Ensure that Lydia's existing line *** is operational as per the contract she originally signed. <br> 2: Cancel the **********ly contracted line *** <br> 3: Nullify all costs.