Account Suspension

I have had an account with Vodacom for many years now and know how the billing works on a month to month basis.<br> <br> On Sunday 27/09/2015 I had my account suspended due to an apparent credit limit bar that had been activated, something I have never been consulted about or informed of.<br> <br> Upon investigation with Vodacom I was told that I had run up a bill of R3700.00 mostly consisting of Data charges. I have never had such a large bill as if I run out of data I receive an sms to top up my data, but this month I have received nothing. it is now the 29/09/2015 and my phone is still suspended deeming the phone useless as I cannot do anything with it.<br> <br> I have called them about 5 times but apparently no one can lift the suspension while the query is under investigation.<br> <br> So basically we will block your phone without telling you and then you will wait for it to be unblocked for days on end. <br> <br> Furthermore if I had run up the data charges I would have received notifications and topped up as I have in the past...but nothing was received.<br> <br> And now I suffer...