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1 reviews | Active since Oct 2016

02 Oct 2016, 07:55

ACCOUNT SUSPENDED WITHOUT NOTICE DESPITE MORE THAN SUFFICIENT MONEY IN BANK ACCOUNT

<p>I am completely dismayed, disaapointed and quite frankly ammused by the conduct of the billing department of Vodacom. I left the country to attend a funeral on the 28th of September, the day my account is supposed to be debited only to return on Saturday 1 Oct to find out that my account has been suspended without notice or warning or even the courtesy of an opportunity to remedy this alleged non payment. I have been advised that it will take 72 to remedy their very own indiscretion and in those 72 hours i will continue to suffer prejudice as i was out of the country and this number is my primary number for my work, one can imagine how much catching up i have to do. Prior to this, i have been paying my bill without fail for the phone and the insurance but "trigger happy" vodacom will not hesitate to suspend your account if there is even a hint that you could be in arrears without even the minor courtesy of a mere text message to remedy this breach. i am truly disgusted by Vodacom's conduct and i strongly recommend against the use of this service. I continue to suffer prejudice- my reference is S3-G8A17-73QB6. </p>

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Replies (1)
Vodacom
Vodacom's reply03 Oct 2016, 07:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team