1 reviews | Active since Oct 2016
ACCOUNT SUSPENDED WITHOUT NOTICE DESPITE MORE THAN SUFFICIENT MONEY IN BANK ACCOUNT
<p>I am completely dismayed, disaapointed and quite frankly ammused by the conduct of the billing department of Vodacom. I left the country to attend a funeral on the 28th of September, the day my account is supposed to be debited only to return on Saturday 1 Oct to find out that my account has been suspended without notice or warning or even the courtesy of an opportunity to remedy this alleged non payment. I have been advised that it will take 72 to remedy their very own indiscretion and in those 72 hours i will continue to suffer prejudice as i was out of the country and this number is my primary number for my work, one can imagine how much catching up i have to do. Prior to this, i have been paying my bill without fail for the phone and the insurance but "trigger happy" vodacom will not hesitate to suspend your account if there is even a hint that you could be in arrears without even the minor courtesy of a mere text message to remedy this breach. i am truly disgusted by Vodacom's conduct and i strongly recommend against the use of this service. I continue to suffer prejudice- my reference is S3-G8A17-73QB6. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
