Account suspended unfairly

VODACOM BEWARE OF THEM!! THEY ARE VERY UNHELPFUL AND THEY LIE TO THEIR CUSTOMER'S ARE THEY HIDING SOMETHING? Beware of Vodacom, the Big Monopoly Cell Bully. They have all the deals you can think of, but when you need HELP, they don't bother with you, you're just a number. They are only interested in getting the money out of us. Their IT department can show you fine detail as to where all your money is going for the data. They make you fill in a form, but do they ever get back to you, No! You wait for months for a resolution. Customer Service - they don't know what it is.

According to the Consumer Act, no one is given any CREDIT without your permission. WHY THEN DOES VODACOM ALLOW ONE'S PHONE TO GO OVER THE DATA LIMIT?? It was stipulated by the agent what the amount of data is that can be used per month and that when the data limit is reached, there will be a warning.!! BUT No, it did not happen. Now I am being charged over R3000 for data I did not know I was using. I have a separate Wi-Fi connection at home, but didn't realise my Mobile data was still on.....! Anyone make that same mistake before?. Well watch out - you end up paying dearly for it. NO WARNING!!