AS
Arthi S
1 reviews | Active since Nov 2018
22 Nov 2018, 13:44
Account suspended for no reason at all
My contract number was suspended for absolutely no reason 2 days ago. Yesterday it was unsuspended and then resuspended and still I cannot use my phone. I can't receive calls or smses and can't use my data. Everytime I call the call Centre I am given a new story about why they don't know why my account was suspended. And each time they do a unsuspension log. It takes 24 hours turn around time every time that I have to call in and complain about my number still not working. I was this matter resolved immediately because it is absolutely rediculous.
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Replies (2)
Vodacom's replyOfficial
22 Nov 2018, 13:49 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Nov 2018, 13:49
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
22 Nov 2018, 16:26Dear Arthi,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous attempts today and there was no answer. Please confirm if you still require assistance with your query. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous attempts today and there was no answer. Please confirm if you still require assistance with your query. Regards Consumer Website Team(SA)
Vodacom's reply22 Nov 2018, 16:26
Official
Dear Arthi,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous attempts today and there was no answer. Please confirm if you still require assistance with your query. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous attempts today and there was no answer. Please confirm if you still require assistance with your query. Regards Consumer Website Team(SA)