TM
Thembinkosi M
1 reviews | Active since Sept 2019
29 Jul 2025, 06:13
Account suspended for no reason
So Vodacom decided to just suspend my service but the debit order of R1020.01 went of my account on the 22 July, When I called they call centre yesterday spoke to a lady by the name of Venessa and she asked me to send through my bank statement to ***,which I think it’s her supervisor email address she said can see the debit order that went off but couldn’t explain why my service was suspended. As Vodacom says they can’t find my payment for July but on my bank account it went, Vodacom is just being dodge now I can’t make any call or anything from this phone can Vodacom just reconnect my services or refund the money they took from my account PLEASE!!!! This is just pathetic service. My Vodacom number is *** ID no ***
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Replies (7)0
Replies (7)TM
Thembinkosi M's updateReviewer Update
29 Jul 2025, 07:54And I hope this is does not effect my credit report it must not show on my credit report, as I will escalate this to the ombudsman coz you guys can see my payment on my bank statement
TM
Thembinkosi M's update29 Jul 2025, 07:54
Reviewer Update
And I hope this is does not effect my credit report it must not show on my credit report, as I will escalate this to the ombudsman coz you guys can see my payment on my bank statement
Vodacom's replyOfficial
29 Jul 2025, 08:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Jul 2025, 08:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
TM
Thembinkosi M's updateReviewer Update
29 Jul 2025, 09:08Since you guys suspended my account please call me on this number ***
TM
Thembinkosi M's update29 Jul 2025, 09:08
Reviewer Update
Since you guys suspended my account please call me on this number ***
TM
Thembinkosi M's updateReviewer Update
29 Jul 2025, 17:58Please resolve my query and refund me or open up my service, venessa just decided to drop a call on my ear without even assist me after she called me and promised to call back but never did, I have attached my statement that I send to Venessa and her manger Fredda but still to date no assisted
TM
Thembinkosi M's update29 Jul 2025, 17:58
Reviewer Update
Please resolve my query and refund me or open up my service, venessa just decided to drop a call on my ear without even assist me after she called me and promised to call back but never did, I have attached my statement that I send to Venessa and her manger Fredda but still to date no assisted
TM
Thembinkosi M's updateReviewer Update
29 Jul 2025, 18:09Please resolve my query and refund me or open up my service, Just for clarity sake I received a call from Venessa around 16h10 and she just decided to drop a call on my ear without even assist me after she called me and promised to call back but never did, I have attached my statement that I send to Venessa and her manger Fredda but still to date no assisted
TM
Thembinkosi M's update29 Jul 2025, 18:09
Reviewer Update
Please resolve my query and refund me or open up my service, Just for clarity sake I received a call from Venessa around 16h10 and she just decided to drop a call on my ear without even assist me after she called me and promised to call back but never did, I have attached my statement that I send to Venessa and her manger Fredda but still to date no assisted
TM
Thembinkosi M's updateReviewer Update
04 Aug 2025, 10:17My query is still not resolved and Adelaine from subscriber keeps on telling the damn same thing that the debit order came back as unpaid but on my statement the money went through successfully even Capitec confirmed that it was successfully debited, but she keeps on telling me the same stupid thing even when I attached my bank statement so she can see money was take from my account but she’s just tells me the same things. Can I please be assisted since the 28th and still my query is not resolved.
TM
Thembinkosi M's update04 Aug 2025, 10:17
Reviewer Update
My query is still not resolved and Adelaine from subscriber keeps on telling the damn same thing that the debit order came back as unpaid but on my statement the money went through successfully even Capitec confirmed that it was successfully debited, but she keeps on telling me the same stupid thing even when I attached my bank statement so she can see money was take from my account but she’s just tells me the same things. Can I please be assisted since the 28th and still my query is not resolved.
TM
Thembinkosi M's updateReviewer Update
05 Aug 2025, 15:16Okay thank you for your response,but Adelaine and Dorcus seems to be singing a different tune they are not even checking the statement for July and are focused on June statement only, they must looking at the debit order for 22nd July 2025 and they will see the Debi order of R1020.01 not what they can only saying about June’s debit order
TM
Thembinkosi M's update05 Aug 2025, 15:16
Reviewer Update
Okay thank you for your response,but Adelaine and Dorcus seems to be singing a different tune they are not even checking the statement for July and are focused on June statement only, they must looking at the debit order for 22nd July 2025 and they will see the Debi order of R1020.01 not what they can only saying about June’s debit order