AM
Alida M

1 reviews | Active since Sept 2011

01 Nov 2015, 20:01

Account suspended even though paid

***.95 due on 31 October 2015.<br> Website: R1145.95 due on 31 October 2015.<br> Paid:R1145.95 on 30 October 2015.<br> <br> 31 October 2015:<br> - handbag ******. <br> - Go to Vodaworld customer care,cancel SIM.<br> <br> 1 November 2015:<br> - SIM swap done at Vodaworld Customer Care, no charge because my bank accounts cleaned out by *******. Very grateful!<br> - SIM active, call SAPS Midrand \account suspended"<br> - Call customer care \""Account in arrears of R160.00\""<br> - Send email with POP"

0
Replies (1)
Vodacom
Vodacom's reply02 Nov 2015, 12:17
Official
Hello AlidaMeira,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team