ACCOUNT SUSPENDED DUE TO VODACOM'S INCOMPETENCE

<p>I had to change my banking details, so i thought i would follow the correct steps...</p> <p>I went into the Vodacom Store on the 11 June, completed their application, gave them a copy of my ID,and new banking particulars. At the end of June Vodacom debited the wrong account.</p> <p>I spoke to a consultant via telephone from their collections department yesterday (25 July 2016) as they stopped my account. she informed me that we can arrange a double debit order and she would reinstate my line AND ALL WOULD BE IN ORDER.. This morning I wake up to my phone being cut AGAIN!!!</p> <p>The telephone consultant is telling me that I need to obtain a reference number from the store to get it unblocked.</p> <p>So I make contact with Cape Gate store (THE STORE THAT I GAVE ALL MY DETAILS TOO), they dont have a refernece number for me, but do have proof that the documentation was submitted successfully.</p> <p> </p> <p>Vodacom is flat out refusing to reinstate my account until I make payment/or the double debit runs off on the 1st.</p> <p>Between the consultant at store and the telephone consultant, one of them is lying.</p> <p>The store calls me back to say that she spoke to the consultant desk and i was given "false" information as even if i had a reference number they wouldnt unblock my account. I am at my wit s end.</p> <p> </p> <p>Vodacom whether it be the store at fault or the accounts department for lack of capturing, I dont see why the client must always go out of their way to fix YOUR mistakes.</p> <p> </p> <p>I am furious, i use my phone for business purposes and now I sit without a phone until they debit my account.</p> <p> </p> <p>Management from the store doesnt get involved, supervisors from the telephone help desk/accounts department are never available and their consultants seem to "not know their stuff/ or lie to clients just to get them off the phone"</p> <p> </p> <p>Over and above this I am being penalised R100 for them to reinstate my line and R40 for the debit order that didnt run correctly due to their incompetance!!!!</p> <p> </p> <p>what is this world coming too?</p> <p>do we need to do their jobs for them???</p> <p> </p> <p>SORT OUT MY ACCOUNT NOW, I AM LIVID</p>