CZ
CHANTEL Z

1 reviews | Active since Apr 2013

30 Nov 2016, 08:34

ACCOUNT SUSPENDED DUE TO MY REQUEST

<p>My cellphone account was suspended according to Vodacom due to my request this is not the situation this happened on Sunday 27/11/2016, and today 30/11/2016 my line shows active on your side but it is definitely not active. I am now tired of all the nonsense your consultants tell me to reboot my phone. This is the reason why when you phone to offer me more contracts I decline it immediately cause your services are pathetic</p>

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Replies (1)
Vodacom
Vodacom's reply30 Nov 2016, 09:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team