Account Suspended by Unauthorised person 2nd time

Today 20 jan 2016 i figured out that my account has been suspended after trying to make a phone call.<br> This is the second time this happens. The first time about 2 months ago the same thing happened and the operator told me that someone called in to report my phone ****** or lost. My account is paid up to date and i have not called in to report any bad activity regarding my account or cell phone. The first time i also requested that my statements be emailed to me and it has not been. Now I dont have the necessary information to pass the security questions to activate my account again. My statements are still going to my ex inlaws address!!<br> I am very very upset about this situation!! How can I just leave this matter like this??!!<br> Vodacom needs to jack up their security when people call in to report lost phones etc<br> Im going to demand a recording of that conversation and im going to take it further with the SAPS!!