1 reviews | Active since May 2017

13 May 2017, 09:18

Account Suspended again after Vodacom Apologising

<p>Hi, </p> <p>First off, I don;t see how you can make me phone in 4 days in a row, making me ask to have my account unsuspended (which was suspended because I took a second contract with you)</p> <p> </p> <p>It was unsuspended each and every time, and now it is suspended again, Even after recieving an apology and being told it won't happen again.</p> <p>You even credited me with 1Gb data due to the "Inconvenience"</p> <p> </p> <p>Its not an Inconvenience anymore, Its really starting to annoy me, and it is really starting to make me look at ways of getting out of BOTH contracts.</p> <p> </p> <p>I can't accept this anymore, Either fix the problem, or tell me that you can't.</p> <p> </p> <p>I am not sending this message to Vodacom anymore, I am sending this to YOU. Hopefully someone will have the priority and the s**** to have this resolved permanently,</p> <p> </p> <p>You give me 1gb Data, because of what happened, so...</p> <p> </p> <p>HOW AM I SUPPOSED TO USE IT IF MY CONTRACT WAS SUSPENDED AGAIN.</p> <p> </p> <p>I will not be contacting Customer Care again to have this fixed, Either Contact me or this line can stay suspended and I will make my way to your Accounts Department at the end of this month.</p>

0
Replies (3)
Vodacom
Vodacom's reply13 May 2017, 10:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update14 May 2017, 08:35
Reviewer Update

No One has contacted me yet...

's update15 May 2017, 19:43
Reviewer Update

I had to phone vodacom twice today to have my line unsuspended, fist consultant **** to me by saying it was logged,

My phone was only active for three hours before being suspended again.

Note that My account is paid and not in arrears,

Is this what a person gets for paying on time???