Account Suspended again after Vodacom Apologising
<p>Hi, </p> <p>First off, I don;t see how you can make me phone in 4 days in a row, making me ask to have my account unsuspended (which was suspended because I took a second contract with you)</p> <p> </p> <p>It was unsuspended each and every time, and now it is suspended again, Even after recieving an apology and being told it won't happen again.</p> <p>You even credited me with 1Gb data due to the "Inconvenience"</p> <p> </p> <p>Its not an Inconvenience anymore, Its really starting to annoy me, and it is really starting to make me look at ways of getting out of BOTH contracts.</p> <p> </p> <p>I can't accept this anymore, Either fix the problem, or tell me that you can't.</p> <p> </p> <p>I am not sending this message to Vodacom anymore, I am sending this to YOU. Hopefully someone will have the priority and the s**** to have this resolved permanently,</p> <p> </p> <p>You give me 1gb Data, because of what happened, so...</p> <p> </p> <p>HOW AM I SUPPOSED TO USE IT IF MY CONTRACT WAS SUSPENDED AGAIN.</p> <p> </p> <p>I will not be contacting Customer Care again to have this fixed, Either Contact me or this line can stay suspended and I will make my way to your Accounts Department at the end of this month.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
No One has contacted me yet...
No One has contacted me yet...
I had to phone vodacom twice today to have my line unsuspended, fist consultant **** to me by saying it was logged,
My phone was only active for three hours before being suspended again.
Note that My account is paid and not in arrears,
Is this what a person gets for paying on time???
I had to phone vodacom twice today to have my line unsuspended, fist consultant **** to me by saying it was logged,
My phone was only active for three hours before being suspended again.
Note that My account is paid and not in arrears,
Is this what a person gets for paying on time???
