Account Suspended

<p>To be responsible and to avoid shocking bills at the end of every month, I have decided to add the option of locking my account, should I have reached my limits.</p> <p> </p> <p>My account was suspended - as you call it - on the 22nd of September because I've reached my data limit.</p> <p> </p> <p>According to your app, I still have 123 minutes and 4 seconds available as well as 995 SMS's (which I had to check on another number and device as I cannot even do account balances if my phone is suspended). The only limit I have reached is my data which is a 1GB bundle.</p> <p> </p> <p>How is it fair for you to suspend my account when only one out of the three has reached is limit? Are you going to refund my money for the minutes and SMS's that I can't use now because my entire account has been suspended?</p> <p> </p> <p>As far as I am aware, I pay for the full package every single month. So you are robbing me of my minutes and SMS’s because you can only suspend the entire account should one of the packages reach its limit. </p> <p> </p> <p>How does this make any sense???? I want a solution as to what is going to happen to my additional minutes and SMS’s. Carry them over to the next month? Refund me? Surely a company so big, dealing with advanced technology everyday should be able to put a limit on only one of customers’ packages!</p> <p> </p> <p>Nice to see how loyal customers are being treated – by robbing them!</p>