AS
Andrew S

1 reviews | Active since Sept 2013

05 Aug 2016, 10:08

Account Suspended

<p>My Account was suspended due to my credit limit being reached as I got a bill of R 3,000.00 last month. After Vodacom coming to the party and giving me a credit note of R 1,800.00 odd I thought this matter would be behind us - this is not the case. My account has now been suspended and I can not make any voice or data calls let alone even send an sms. I tried to call the call centre, accounts department, customer care all of whom say I need to speak to another department and they can not assist. In one day I did not think that I would spend over an hour on the phone to various people explaining my situation. I was without my phone this whole morning and not very professional to have to stop at a coffee shop send an email to my enitre company to say that I can not return calls because Vodacom have blocked my account due to a credit limit being reached. If you look at my account you see that you take a debit order and I have never missed a payment. Please can someone contact me to resolve this issue!</p>

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Replies (1)
Vodacom
Vodacom's reply05 Aug 2016, 10:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team