1 reviews | Active since Sept 2013
Account Suspended
<p>My Account was suspended due to my credit limit being reached as I got a bill of R 3,000.00 last month. After Vodacom coming to the party and giving me a credit note of R 1,800.00 odd I thought this matter would be behind us - this is not the case. My account has now been suspended and I can not make any voice or data calls let alone even send an sms. I tried to call the call centre, accounts department, customer care all of whom say I need to speak to another department and they can not assist. In one day I did not think that I would spend over an hour on the phone to various people explaining my situation. I was without my phone this whole morning and not very professional to have to stop at a coffee shop send an email to my enitre company to say that I can not return calls because Vodacom have blocked my account due to a credit limit being reached. If you look at my account you see that you take a debit order and I have never missed a payment. Please can someone contact me to resolve this issue!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
