Account suspended

This morning my account was soft capped due to apparently data usage? I place a question mark there because I was on the wifi network at work. I received a number of smses in close succession stating I had limited data left, then no data left and then reached my contract soft cap. How this is possible whilst being on the wifi is beyond me. I'm an IT manager so understand the technical aspects discussed. <br> <br> I thought I would deal with this easily by loading more data and getting on with it. No luck. I have minutes available that I have paid for, I now have a gig of data available, that I have paid, and smses that I have paid for. However I am still unable to use any of this! Ridiculous! <br> <br> Logged onto the website to increase my soft cap temporary however this was unsuccessful. After waiting 30 minutes on the line only to be told the systems are down and no one can help me. No ETA on completion but a promise to call me back. Nothing. Talk about putting the customer first...<br> <br> Come 6pm I call back. After speaking to a agent that could barely make a complete sentence, I was told the system is still down. I was transferred to a team le