TM
Tiisetso M

1 reviews | Active since Jul 2019

16 Jul 2019, 07:54

Account Suspended!

Im highly irritated at the level of professionalism from Vodacom. It is now becoming a norm that my account be suspended on weekly basis, whereby i made a payment on the 31st of May 2019 at a VODACOM store in Menlyn, but to this day they claim that the payment is reflecting. i have emailed the proof of payment countless of times, went to the store 4 times already! but i cant be assisted. When i call the accounts department the payment seem to be found but only for a week, then the account will be suspended . Its now the 6th time that my account has been suspended! i am highly disappointed, and i cannot live like this Seriously!

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Replies (1)
Vodacom
Vodacom's reply16 Jul 2019, 09:51
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 

Best regards,