1 reviews | Active since Aug 2014
Account Suspended
I have been a Vodacom subscriber for 20+ years through Nashua Mobile. I have for 20+ years paid my account in arrears. in 5 Feb my account was suspended - without any notification and without having recieved my January invoice - G Martin ***<br> <br> Call the call centre and I was informed that my account was suspended due to non-payment - remember that I am yet to receive a statement and I had no other notifications. I understand that that Vodacom is the new master of my account but how can they expect I will have the money to make a double payment to bring it in line with the Vodacom way of billing.<br> <br> Then when I ask the call centre agent to let me speak to a supervisor she cut me off...twice! Pathetic.<br> <br> Am on my way our to take a new contract with MTN - Nashua Mobile may have been my service provider but Vodacom has been my network for 20+ years and this is how they treat you<br> <br> Wonderful
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
