GM
Gregory M

1 reviews | Active since Aug 2014

06 Feb 2015, 13:28

Account Suspended

I have been a Vodacom subscriber for 20+ years through Nashua Mobile. I have for 20+ years paid my account in arrears. in 5 Feb my account was suspended - without any notification and without having recieved my January invoice - G Martin ***<br> <br> Call the call centre and I was informed that my account was suspended due to non-payment - remember that I am yet to receive a statement and I had no other notifications. I understand that that Vodacom is the new master of my account but how can they expect I will have the money to make a double payment to bring it in line with the Vodacom way of billing.<br> <br> Then when I ask the call centre agent to let me speak to a supervisor she cut me off...twice! Pathetic.<br> <br> Am on my way our to take a new contract with MTN - Nashua Mobile may have been my service provider but Vodacom has been my network for 20+ years and this is how they treat you<br> <br> Wonderful

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Replies (1)
Vodacom
Vodacom's reply06 Feb 2015, 13:32
Official
Hello Gregory Martin,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team

Best regards,