Account still one big mess, month after month

Item: Vodacom
Rating: 1
Author: Johan S

My account is still one big mess, after this was suppose to have been fixed. I can't every month have an issue with the account. I get promises that this was fixed, but then when my invoice and statement arrives, there is still issues with my account. I'm getting charged more than double???

Helpful (0)

Replies (2)

Vodacom's replyOfficial

10 Mar 2025, 08:13

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply10 Mar 2025, 08:13

Official

Johan S's updateReviewer Update

19 Mar 2025, 08:14

I'm still waiting for a reply, for someone to contact me. No response, only this reply that someone will contact me?

Johan S's update19 Mar 2025, 08:14

Reviewer Update

I'm still waiting for a reply, for someone to contact me. No response, only this reply that someone will contact me?