JJ
Joan J
1 reviews | Active since Feb 2015
13 Sept 2026, 14:11
Account STILL NOT RESOLVED 😡
Again another delay after trying to resolve the "archive " issue that accounts has to do, Vodacom has received almost R14000 in payments from me in the last two months, after taking two and a half months to resolve my account?? Now I have to wait for end September according to the person who I spoke to but Friday accounts apparently fixed the problem?? Don't feel it justifies me having to be penalized for poor customer service and communication from Vodacom. Would really appreciate it if this can be resolved ASAP. I've never struggled so much with anyone. It's just ridiculous!! People don't do their jobs and the customer suffers. Honestly hope this can be resolved.
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Replies (2)
Vodacom's replyOfficial
13 Sept 2026, 14:40Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Vodacom's reply13 Sept 2026, 14:40
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
JJ
Joan J's updateReviewer Update
13 Sept 2026, 14:49I am honestly just disappointed that this still hasn't been resolved. Due to lack of communication and customer service I again have to wait. Feel before you call, ensure that everything is resolved as I was told the week before last. This is totally unacceptable. Vodacom is quick to switch my phone off but when it comes to resolving issues it takes time and way to much.
JJ
Joan J's update13 Sept 2026, 14:49
Reviewer Update
I am honestly just disappointed that this still hasn't been resolved. Due to lack of communication and customer service I again have to wait. Feel before you call, ensure that everything is resolved as I was told the week before last. This is totally unacceptable. Vodacom is quick to switch my phone off but when it comes to resolving issues it takes time and way to much.