ACCOUNT STILL NOT CLOSED AFTER PAYMENT. ANOTHER BAD EXPERIENCE WITH A NETWORK PROVIDER!!

I app**** to cancel my contract on the 24th of June 2018. Once I received my quotation to cancel the account I paid and sent through my ID and proof of payment.

The account has not been closed and its the 12th July 2018. I have called and called to follow up and each time I am told its not closed and but its been escalated to some some other department.

This is soo frustrating and I guess you will still have the cheek to make me pay another monthly premium.

I want the contract closed, I PAID FOR THE EARLY CANCELLATION I don't understand why it has not been done as yet.