Account still in arrears after settling contract

<p>I requested to settle my Vodacom contract in September 2016. It was huge hassle but after posting my pain on Hello Peter; Eltino Martin from Vodacom assisted me.</p> <p> </p> <p>I was provided with a quote and multiple reference numbers(I have all emails to back this up). I made payment as per the quote, provided proof of payment and at the end on September a debit order came off my account. This was discussed with me and I was happy.</p> <p> </p> <p>Then in October I started receiving emails that I owe Vodacom R735.30. I tried on more than one occation to email Eltino Martin from Vodacam so that he could assist me as I paid whatever was quoted and discussed.</p> <p> </p> <p>I am emailing and calling Vodacom to try to resolve this but it seems impossible. I am affraid that this is going to affect my credit rating. They cant seem to find the ref numbers that I have and when I offer to forward the emails as proof, they refuse to provide me with their email addresses.</p> <p> </p> <p>This is just insane. </p>