1 reviews | Active since Sept 2023
Account STILL in "Arrears" a year later after having settled and closed all my accounts
If I could give ZERO stars I would...
The service from Vodacom is absolutely PATHETIC!!! In November of 2022, I closed and settled my accounts (doing this was also a mission and communication from support staff was pathetic as well).
Multiple times from them to now, I have received emails every now and again that my account is in arrears for various different amounts... And whenever I try and query this with "support" I get no response, just emails stating that my ticket has been "resolved" with NO feedback!!
I even tried support through their stupid chat function, they point me to some number and end the chat even before I can say that I have relocated to the Netherlands and cannot call their number for assistance... and quite frankly I have done more than my fair share to get this matter resolved.
In summary, if you have a choice of picking a telecom provider, pick anyone besides Voda****! They have the WORST after sales support!
A fresh prime example of closing my ticket with absolutely no feedback:
------------------------
Dear John Paulsen,
Thank you for your support.
Please note that this is an auto-response.
Your query with reference number *** has been attended to.
Kind regards
Vodacom Customer Care
Visit www.vodacom.co.za/help
------------------------
All it says is that it has been "attended to" what does that even mean??
Private replies don't seem to be visible to me, even though I'm logged in. If there's sensitive info, you can reach me on my email or call my Netherlands number: +31 (0) 6 4***
A fresh prime example of closing my ticket with absolutely no feedback:
------------------------
Dear John Paulsen,
Thank you for your support.
Please note that this is an auto-response.
Your query with reference number *** has been attended to.
Kind regards
Vodacom Customer Care
Visit www.vodacom.co.za/help
------------------------
All it says is that it has been "attended to" what does that even mean??
Private replies don't seem to be visible to me, even though I'm logged in. If there's sensitive info, you can reach me on my email or call my Netherlands number: +31 (0) 6 4***
I cancelled my fibre with you guys 2018!?
Check: SR Number SR***
It's 5 years down the line... I hear nothing from you in all that time about fibre nonsense and now all of a sudden out of the blue I'm suddenly in arrears??
You guys are an absolute joke!!
I cancelled my fibre with you guys 2018!?
Check: SR Number SR***
It's 5 years down the line... I hear nothing from you in all that time about fibre nonsense and now all of a sudden out of the blue I'm suddenly in arrears??
You guys are an absolute joke!!