***** account still getting debited

A contract was opened *****ulently and I reported it.. I received and email on the 31st of March that said this was confirmed ***** and that I will be refunded and that the account will be closed... No refund was done and I had to reverse on my side and that affected my credit score and I was charged to dispute that debit order... I have been debited again when almost a month ago you guys said you confirmed this as *****... I am getting charged and 750 was debited again 21 days after the ***** was confirmed... Does this make sense? This is ****py service!